Home based Swiss customer support à Home Based
Prix sur demande
8002 Home Based
Zurich
Description
Are you a native in German and French from Switzerland, with fluent English language knowledge, do you have great communicational skills and enjoy answering questions? If your answer is yes, than we are looking for you!
We are searching for new colleagues to join our home based team, on long-term bases!
Come and challenge yourself in our international, cloud customer service team, because what else could be a better place to work, than from home!
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to help them in, by providing excellent customer support.
Job responsibilities:
Answering phone calls and incoming messages in German and French, in a timely matter
Escalate problems in English for Second Line Help-desk, through a ticketing system
Agent Requirements:
Native Swiss German and fluent English language knowledge
Excellent oral and written communication skills in Swiss French
Italian language will be a plus
Solid computer skills
Excellent oral and written communication skills in Sw. German/French and English
Precision of data entry
Able to work 4 hours per day, in business hours in Switzerland, between 9 am-6pm Monday-Friday
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership (90 days probation period)
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and
Broadband internet connection (mobile internet is not good enough to manage calls)
Training Method:
We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We mentor our agents and monitor their progress
If you are interested , please send your CV in English to hr@cloudagents.com.
We are searching for new colleagues to join our home based team, on long-term bases!
Come and challenge yourself in our international, cloud customer service team, because what else could be a better place to work, than from home!
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to help them in, by providing excellent customer support.
Job responsibilities:
Answering phone calls and incoming messages in German and French, in a timely matter
Escalate problems in English for Second Line Help-desk, through a ticketing system
Agent Requirements:
Native Swiss German and fluent English language knowledge
Excellent oral and written communication skills in Swiss French
Italian language will be a plus
Solid computer skills
Excellent oral and written communication skills in Sw. German/French and English
Precision of data entry
Able to work 4 hours per day, in business hours in Switzerland, between 9 am-6pm Monday-Friday
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership (90 days probation period)
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and
Broadband internet connection (mobile internet is not good enough to manage calls)
Training Method:
We use cloud based call center technology - You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We mentor our agents and monitor their progress
If you are interested , please send your CV in English to hr@cloudagents.com.
Annonce
Taux d'occupation: 40%
Type de contrat: Freelance
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